01

Contact Technical Support

Email support@activgears.com with your details:

• Customer Info: Name, Address, & Mobile.
• Proof of Purchase: Receipt photo & Store name.
• Device ID: Model & Serial Number.
• Evidence: Photos or videos of the defect.

02

Remote Troubleshooting

Our team will guide you through software checks. If preferred, visit an authorized service center for an on-site assessment.

If the issue is hardware-related and covered by warranty, we proceed to replacement.

03

Direct Replacement

Once approved, we replace your faulty device with a brand-new unit.

Note: Replacement units carry the remaining balance of your original 2-year warranty.