01

Contact Technical Support

Email support@activgears.com with your details:

• Customer Info: Name, Address, & Mobile.
• Proof of Purchase: Receipt photo & Store name.
• Device ID: Model & Serial Number.
• Evidence: Photos or videos of the defect.

02

Software & Hardware Diagnostics

Our support team will first guide you through software, settings, and firmware checks to resolve common issues remotely.

If the issue cannot be resolved via software, our team will evaluate your device remotely or via drop-off/shipment to our technical office using diagnostic logs, photos, and video evidence along with your proof of purchase.

03

Direct Unit Replacement

Because COROS devices are factory-sealed to maintain water resistance, individual components are not repaired on-site. If a manufacturing defect is verified and covered under warranty, we proceed directly to a product replacement.

Once approved, we replace your faulty device with a thoroughly tested recertified product of equal or greater performance.

Note: Warranty covers manufacturing defects. Normal wear and tear, cosmetic damage, accidental damage, drops, or unauthorized tampering are excluded. Replacement units carry the remaining balance of your original warranty.