COROS Warranty Process

How to Make a Warranty Claim
If you are experiencing issues with your device, follow these simple steps to start your claim:

1. Contact Support
Email our technical team at support@activgears.com with the following details:

Customer Info: Full name, shipping address, and mobile number.

Proof of Purchase: Store name, date of purchase, and a clear photo of your receipt.

Device Details: Model name and Serial Number.

Issue Description: A brief explanation of the problem, plus photos or videos (e.g., charging issues, power failures, or screen defects).

2. Remote Troubleshooting
Our team will first guide you through quick software checks or basic troubleshooting steps. If you prefer, you may also visit our authorized service center for an on-site assessment. If the technical issue persists and is covered by warranty, we will proceed with a replacement.

3. Replacement Process
Once your claim is approved within the warranty period, we will replace your faulty device with a brand-new unit.

Logistics & Timeline
For approved warranty cases, all shipping costs are covered by us.

Metro Manila: 2–4 business days after approval.

Provincial: 5–7 business days after approval.

Warranty Policies
Replacement Warranty
Please note that replacement units carry the remaining balance of the original warranty.

Example: If your original watch is replaced after 18 months, the replacement unit will be covered for the remaining 6 months of the original 2-year period.

COROS Warranty Coverage
Watches & Battery-Powered Accessories: Includes POD, POD 2, Heart Rate Monitor, and DURA.

Coverage: 2-year warranty from the original activation date.

Non-Battery Accessories: Includes watch straps, buckles, charging cables, and similar items.

Coverage: 6-month warranty covering manufacturing defects.

*All claims are subject to COROS global terms and conditions.