COROS Customer Service and Warranty Claim

How to Make a Warranty Claim

  1. Contact Support

    Email: support@agsportstech.com with:

    • Full name, address, and mobile number
    • Store and date of purchase + receipt photo
    • Device model and serial
    • Issue description + photos/videos (e.g., not charging, won’t power on)

  2. Remote Troubleshooting

    Our team will guide you through quick checks, or you may drop by our service center. If the issue persists, we will proceed with a replacement.

  3. Replacement

    If within warranty, we will replace the unit with a brand-new unit.

Logistics & Timeline

  • Metro Manila: 2–4 business days after approval
  • Provincial: 5–7 business days
  • For approved warranty cases, shipping is covered by us.

Replacement Warranty

Replacements carry the remaining original warranty (e.g., if the original watch is replaced after 1 year and 6 months, the replacement watch has a warranty of 6 months).

COROS Warranty Details

  • COROS offers a 2-year warranty* from the original activation date for watches and accessories that contain batteries (e.g., POD, POD 2, Heart Rate Monitor, and DURA).
  • For COROS products without batteries (e.g., watch straps, buckles, charging cables, and similar items), COROS offers a 6-month warranty covering manufacturing defects.

*Per COROS terms and conditions.