Our Partners

FAQs

Ordering & Shipping

Click on the item you want to purchase.
Click the “Add to Cart” button.
A pop-up will appear confirming that your product has been successfully added to your shopping cart.
Click “Buy It Now”.
Fill-up the necessary information
Select your preferred payment method.
Click "Pay Now"
Once done, you will be receiving a confirmation email that your order has been placed successfully.

We exclusive use LBC Express for all domestic shipments.

Our daily cut-off time for processing is 2:00 PM (Monday - Saturday). Orders received and paid for before 2:00 PM will be processed and shipped out same day.

Estimated Time of Delivery

Metro Manila 1-2 days
Luzon 2-3 days
Visayas 3-5 days
Mindanao 5-7 days
Puerto Princesa 10 days
Batanes 30 days
Coron 7-10 days
Luzon Island; Marinduque, Masbate, Mindoro, Catanduanes 4-5 days

Once your order is picked up by LBC, you will receive a shipping confirmation email containing your Tracking Number. You can track its movement directly on the LBC Express website.

We process orders quickly to ensure fast delivery. Changes or cancellations can only be made if the order has not yet been processed for shipping. Please contact us immediately at sales@activgears.com with your Order Number.

Please take photos of the damaged item and the shipping box/packaging immediately and send them to sales@activgears.com. within 48 hours of delivery. We will arrange a replacement or refund once the claim is verified.

Payment and Security

We accept all major credit/debit cards (Visa, Mastercard), GCash/PayMaya, Bank Transfer, QRPH, Billease, and COD (up to 15,000 pesos only)

We take claims of unauthorized purchases very seriously. Please immediately contact your bank or credit card company to file a formal dispute (Chargeback). We will cooperate fully with their investigation by providing them with proof of purchase and delivery.